Technology Adoption: GenAI and Module/Product Expansion

GenAI

of respondents have already integrated GenAI capabilities into their ServiceNow environments.

of organizations plan to adopt GenAI innovations within the next 12 months.

About a quarter of respondents have no plans of adopting ServiceNow's GenAI capabilities.

of respondents have no plans to onboard a new ServiceNow module/product in the next twelve months.

of those surveyed already have and use Creator Studio.

of organizations having no plans to adopt ServiceNow Creator Studio.

of Financial Services have no plans of adopting Creator Studio.