Challenges Across Cohorts
Across all cohorts, several challenges consistently emerged
Customization vs. Standardization
Limited Resources and Skills Gaps
Organizations struggle to balance the need for flexibility with the consistency required for effective multi-instance management.
Industries with stringent regulations, like Financial Services and Healthcare, face elevated pressures to maintain strict governance protocols.
Governance and Compliance
Smaller teams are particularly vulnerable to resource constraints, limiting their ability to implement best practices.
reported challenges with instance synchronization and testing due to the increased complexity of managing larger codebases and deployments.
were more concerned with resource allocation and managing the growing demands of the ServiceNow platform.
of respondents have no plans to onboard a new ServiceNow module/product in the next twelve months.
of those surveyed already have and use Creator Studio.
of organizations having no plans to adopt ServiceNow Creator Studio.
of Financial Services have no plans of adopting Creator Studio.
