Four Causes of Pain

From experience, we have uncovered the following top offenders contributing to your growing backlog.

Cause 1

A lack of real-time visibility that is multi-instance and correlated with update sets, scoped applications and plugins causes undetectable errors and conflicts and leads to multi-day war room style release meetings and lots of unavoidable manual work.

Cause 2

Instance Drift. Developing and testing in non-production-like instances propagates conflicts and errors into your ServiceNow ecosystem requiring manual intervention and unnecessary cloning.

Cause 3

Solving late-stage conflicts by promoting the last update set in the list disconnects actual release payloads from planned release Bill of Materials (BOM).

Cause 4

“Standard” CI/CD tool integrations fail to address the native needs of the ServiceNow platform and lead to increased cognitive load on ServiceNow professionals, require additional maintenance costs and unintentionally slow down your delivery pipeline.