ServiceNow teams are under pressure to deliver against three hard-to-achieve mandates. These teams must provide ServiceNow applications, updates, and features consistently and reliably at speed. Because organizations are struggling to meet these three demands in concert, their ServiceNow backlog is growing and business leaders want that backlog downsized so they can realize the full potential of ServiceNow faster.
This ebook is a set of recommendations and principles aligned to the practices and procedures of delivering ServiceNow applications, updates, and features.