Why Change?
All of the ServiceNow enterprise customers we have met with have well-documented deployment and promotion procedures for delivering their ServiceNow features, applications, and customizations to production.
So what’s the problem? Despite the process and controls they have in place their ServiceNow backlog is growing while the demand for new applications, updates and features is increasing.
This demand results from the requirement for more features and functions from the platform combined with the limited deployment capabilities, and siloed visibility offered by ServiceNow out of the box.