We've introduced you to the six principles of ServiceNow Platform Engineering. Platform engineering is critical for building a ServiceNow platform Center of Excellence. You can build a CoE without platform engineering, but formal and rigid change processes can act more like a bureaucracy than an enabler. Bureaucracies stifle creativity and reduce your employee's quality of life by keeping them locked in meetings - like multi-day war rooms preparing for production releases. A CoE should be a standard bearer and strive for excellence. Simply wrapping the CoE label around the same people and practices you have today isn't enough. You can do something great; platform engineering mechanics are part of the way forward.
Platform engineering empowers CoEI members to innovate in what they produce and how they produce it. At xtype, we built our company with the mission to improve ServiceNow professionals' quality of life and job satisfaction. We want ServiceNow professionals to be empowered and creative and find greater joy in their work. ServiceNow platform engineering is just one outcome of our desire to help the ServiceNow community.