The Current Situation

Leading banks like yours have a lot on your plate, needing to reassure and stabilize public and consumer confidence in banking following the highly publicized failings of other players in the sector.

Banks need to re-establish trust to build consumer confidence

To do so, you must be able to accelerate change and innovation to quickly resolve customer issues, which ultimately builds trust and brand loyalty, all the while navigating strict regulations and constantly working to reduce risk.

This requires smooth workflows - from the back office to the middle office to the front desk - that enable consistent, optimal output.

The ServiceNow platform you have invested in is ideal, as it provides and supports this type of operational infrastructure.

However, at the level with which a global-sized bank such as yours utilizes the ServiceNow platform, you need help to attain the functional acceleration and scale required to ensure you are keeping pace with business demands.

With all of the processes that you are currently running through the platform, the future products, updates, and cloud migrations you will need to incorporate, you have to find a faster, more efficient way to get the most out of your ServiceNow platform and truly leverage its potential.

If you don’t maximize your ServiceNow capabilities you will struggle to:

Launch new digital banking capabilities fast enough
Provide excellent customer experiences consumers now expect
Maintain stability while rapidly innovating
Keep up with ever-changing regulations and audits
Prevent outages or defects from disrupting operations
Avoid falling farther behind hungry competitors

While ServiceNow provides a solid foundation, optimizing the platform for enterprise-scale banking isn't easy.

Here are a few questions for you to mull over:

● Is your ServiceNow team working at a fast enough pace and deriving the full value of your ServiceNow investment?

● Is your ServiceNow team working against a backlog of feature requests?

● Does cloning create development freeze or dead periods?

● Do your ServiceNow teams consistently work off-hours to get releases across the line due to low dev capacity?

● Are delays impacting your ability to deliver at a pace the business demands?

ServiceNow provides a solid foundation for more efficient workflows.

Optimizing the platform for enterprise-scale banking brings challenges.

How satisfied are you with your team's utilization of the full capability of the ServiceNow platformnor?

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Not satisfied