For CIOs

Deliver Transformation
Without Compromise

As a CIO in financial services, your mandate is clear:

Accelerate business transformation, modernize workflows, and ensure technology delivers measurable business value.

But with scale comes complexity. Manual governance practices—such as spreadsheet-based approvals, fragmented release management, and off-hours deployments—are no longer sustainable.

xtype transforms this challenge into a competitive advantage. By embedding governance into the core of your ServiceNow operations, xtype eliminates the friction that delays releases and undermines ROI.

This isn’t just a tooling issue—it’s a structural one. New research from Bain & Company reveals that 88% of business transformations fail to achieve their original goals, not because of poor strategy, but because critical roles are under-supported and execution depends too heavily on overburdened “star players.” Successful transformations, Bain finds, avoid burnout by ensuring systems, people, and capabilities are aligned to strategic outcomes, not patched together with ad hoc workarounds.

“Companies often neglect to tie their strategic priorities to the specific outcomes required… making it difficult to pinpoint which roles are essential.”

Bain & Company, 2024

For ServiceNow investments, this challenge is acute.

Without a native governance layer, organizations are forced to govern by exception, firefighting compliance violations, manually adhering to regulatory requirements, and relying on tribal knowledge to deliver critical updates.

xtype addresses this fragility by replacing heroic effort with systemic governance. It gives platform teams a built-in control plane—enabling policy-driven orchestration, real-time visibility, and always-on compliance that scales with your business.

Bain & Company (2024, April 15): 88% of business transformations fail to achieve their original ambitions; those that succeed avoid overloading top talent. [Press release]

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