The Current Situation

While ServiceNow provides a solid foundation, it becomes clear that to support more customer-centric healthcare help is needed.

Here are a few questions to mull over:

Is your ServiceNow team working at a fast enough pace and deriving the full value of your ServiceNow investment?
Is your ServiceNow team working against a backlog of feature requests?
Does cloning create developer freeze or dead periods?
Do your ServiceNow teams consistently work off-hours to get releases across the line?
Are delays and bottlenecks impacting your ability to deliver at a pace the business demands?

How satisfied are you with your team's utilization of the full potential of the ServiceNow platform?

Highly satisfied
Satisfied
Neither satisfied nor unsatisfied
Not satisfied

Your ServiceNow platform is a crucial element in improving operational efficiency, enhancing the quality of patient care, ensuring compliance with healthcare regulations, and optimizing the use of physical assets. However, given the complex and highly regulated nature of your industry, you may encounter significant challenges that hinder the platform's full potential:

Rigorous regulatory compliance - In the healthcare sector, strict compliance and stringent regulations like cGMP, 21 CFR Part 11, and HIPAA are necessary but can significantly slow down the release and deployment process on ServiceNow.
Resource-intensive manual tasks - Tasks such as instance cloning consume considerable development time, reducing the efficiency of your team.
Growing backlog of projects - As your team grapples with the increasing number of requests, undeployed requests start to accumulate, slowing innovation and killing agility.
Transparency and risk management issues - A lack of clear visibility across different instances on ServiceNow makes it challenging to identify and address inconsistencies and potential risks promptly.