Introduction

ServiceNow is incredibly flexible and powerful. Already a core technology, it’s rapidly growing in importance for enterprise digital transformation. But some businesses are experiencing growing pains and can’t always keep up with demand regarding their ServiceNow development. Born in the ITSM world, ServiceNow has evolved into a flexible, robust platform to scale and automate business processes, from HR and customer service to IT assets and facilities management. For all the benefits of ServiceNow, however, many organizations find delivering features more challenging than anticipated. While some workflows are available out of the box, many are not - and that means you’ll be customizing and developing your delivery pipeline yourself in-house for the Now Platform®. And for many companies, this is where the trouble begins.

10,000+

ServiceNow professionals on LinkedIn shared that a ServiceNow feature takes weeks and sometimes months to make it to production after it is finished in development.

Unfortunately, ServiceNow delivery practices are behind the times when it comes to deployment and release. Most of the development world has adopted DevOps and Agile practices and methodologies. And yet, in a world where code should take days to get to production, ServiceNow features still takes weeks and months to do the same. This ebook will look at the building blocks needed to build an agile ServiceNow organization and triple its output by addressing the biggest inhibitor to speed - environment inconsistencies. Then it will explore what it takes to make ServiceNow truly agile.