DevOps: The Main Ingredients

ServiceNow has been a game-changer for a considerable number of organizations. It is a powerful tool with versatility and impressive capabilities at its core. It promises to help integrate and optimize business processes, eliminating human error and ensuring nothing falls through the cracks. Those are some of the reasons that your business chose to implement ServiceNow in the first place. But let’s face it; it’s not the easiest system to scale and administer development. The Now Platform® itself often fails to meet expectations when developing and delivering features and applications. As ServiceNow teams continue to drive digital transformation using the platform, many find it challenging - to say the least - to harness the platform’s full potential. Some are even seeing it become a bottleneck. As you know, most development today occurs in a modern development environment, which relies on some combination of DevOps, Agile, and CI/CD.

While these terms mean something slightly different, they are all evolved as alternatives to older “waterfall” development techniques. Under the old model, each phase depended heavily on the deliverables of the previous stages - meaning that a holdup in one stage created massive, expensive bottlenecks for deployment and production.

Modern development methods all share a few common principles:

• Incremental development rather than massive, full-scale application overhauls.

• Frequent releases, once a day or more in some cases.

• Sustainable processes, integrating automation and orchestration wherever possible.

Modern development models are generally on a cycle of continuous development, integration, verification, deployment, monitoring, and feedback. But when it comes to developing for ServiceNow, teams are often stuck with a process that’s a little better than the traditional waterfall model.