Why Its Time for Multi-Instance Management

Managing multiple ServiceNow instances with siloed methodologies and practices leads to complex challenges, impacting delivery timelines, security, compliance, and quality. This standard operating model increases manual workloads for ServiceNow platform teams and developers, creating bottlenecks affecting operational efficiency and security. Specifically, there are five symptoms associated with the status quo.

Delays and Manual Process Overhead
Instances Spiraling Out of Governance
Cloning Disruptions Impacting Workflow
Compromised Quality and Security
Compliance Violations

Without multi-instance management, maintaining control, consistency, and speed across instances is an endless struggle. These challenges don't just slow down delivery—they hold back the business from realizing the full potential of its ServiceNow investment.

Business Impact

These five pain points are symptoms of common negative business outcomes. These outcomes are either accepted as "the cost of doing business, " "just the way things are done," or are misdiagnosed as a headcount, code, or quality problem that companies can hire or buy themselves out of.

Growing Application Backlog

Low Operational and Development Efficiency

Slow Pace of Innovation

Behind on Business Objectives

Quality, Security, and Compliance Exposure

At the end of the day, these negative business outcomes extend, prolong, or slow the expected ROI from the capital investment in ServiceNow. Additionally, these outcomes inhibit businesses' ability to quickly adopt technologies associated with top c-suite initiatives such as GenAI.

”xtype allows us to deploy daily to production while remaining compliant – it’s a game changer.” - ServiceNow Team Lead, A Multinational Brewing Company

Three Core Battlegrounds

Error-Prone, Manual Processes

Reliance on manual processes for moving update sets, plugins, and scoped apps is slow, error-prone, and burdensome, leading to costly quality issues and impacting delivery timelines. Clone-downs introduce downtime and operational overhead.

Limited Visibility and Tracking

Siloed instances make it impossible to maintain a well-synchronized baseline of instances throughout the organization.

Compliance and Security Risks

Siloed instances lack a central control plane and make it hard to manage permissions and doing compliance and audit reporting.

The 3 Keys to Operational EfficiencyServices we have in place to support your journey.#1 Innovate Faster

Streamline processes to accelerate delivery and reduce backlog.

Increase delivery speeds by up to 10x.

Streamline deployments, testing, and cloning without any manual intervention.

Enable teams to prioritize transformative initiatives like GenAI without backlog delays by boosting resource efficiency and accelerating delivery.

Reduce costs and realize the full value of your ServiceNow investment.

#2 Govern Multiple Instances

Streamline operations, eliminate inconsistencies and reduce the risk of errors.

Automate instance synchronization and avoid costly clone-downs.

Provide instant visibility into multiple instances through a single pane of glass.

Govern code, data, and configuration changes.

Eliminate manual process overheads with reusable packages and change management integration.

#3 Enhance Security & Compliance

Proactively address potential risks, safeguard sensitive data, and maintain adherence to industry standards, reducing the likelihood of costly errors and violations.

Increase application quality and security.

Enforce security policies and procedures.

Reduce compliance risks.