2025
Annual State of ServiceNow Operations Report
Results from the 2025 State of ServiceNow Operations Survey
Summary
Introduction
ServiceNow Adoption Trends: Tenure and Team Composition
Operational Practices: Deployment, Upgrades, and Cloning
Governance, Compliance, and Security Practices
Technology Adoption: GenAI and Module/Product Expansion
Challenges Across Cohorts
Industry-Specific Insights
Conclusion
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State of ServiceNow Operations Report