The 6 Principles of ServiceNow Instance Management
How to gain visibility, governance, and automation across your ServiceNow environment.
ServiceNow teams are under pressure to deliver against three hard-to-achieve mandates. These teams must provide ServiceNow applications, updates, and features consistently and reliably at speed. Because organizations are struggling to meet these...
Introduction
Executive Summary
Why Change?
Four Causes of Pain
The 6 Principles
Conclusion